Crystal Group is the official representative of the world’s leading watch brands and vouches for the quality of the presented products.

Branded original products are provided with an official manufacturer’s warranty.

Return and exchange of jewelry

Jewelry is included in the list of goods that are not subject to exchange and return.

(Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 “On the implementation of certain provisions of the Law of Ukraine «On consumer protection» as amended on 07.12.2005)

Return and exchange of watches

According to the law of Ukraine “On Protection of Consumer Rights”, you can exchange goods of good quality for a similar one or return it within 14 days after purchase, subject to the following conditions:

  • the product was not in use, its consumer properties, presentation, protective film, labels were preserved;
  • if you have a complete set of goods, including a box, passport, user manual (if attached), a completed warranty card.

Watch exchange terms apply only to items purchased from Crystal Group stores.

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